Warranty
Nroc Warranty Policy
At Nroc, we strive to provide a seamless and reliable shopping experience. Please review our warranty policy to understand coverage details, claim procedures, and guidelines.
Warranty Coverage
| Product | Warranty Period |
|---|---|
| Boom Arm | 400 Days |
| Microphones | 400 Days |
| Gaming Keyboards | 400 Days |
| Gaming Mouse & Controllers | 400 Days |
| Gorilla Pod | 200 Days |
| Gaming Chair | 800 Days* |
| Ring Light | 200 Days |
| Triggers | 200 Days |
Warranty Guidelines
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This warranty is valid only within India.
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It covers manufacturing defects and workmanship issues.
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Accessories and consumables such as chargers, batteries, cables, desk mounts, and pop filters are not covered.
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Warranty service may involve repair or replacement, at Nroc’s discretion.
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To raise a claim, photo or video proof of the issue is mandatory.
Claim Process
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Submit a claim through our Contact Us page or via WhatsApp support.
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Once verified, Nroc will arrange for a pickup of the product.
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If pickup service is unavailable in your area, you may need to self-ship the product.
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In case of replacements:
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If the same product is out of stock, an equivalent model will be provided.
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Warranty Exclusions
The warranty will not apply in the following cases:
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Any physical damage such as cracks, dents, or broken parts.
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Damage caused by unauthorized repairs or modifications.
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Issues due to spills, moisture, extreme temperatures, or voltage fluctuations.
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Use of non-approved accessories or chargers.
👉 For best results, we recommend using a laptop/PC USB port or a standard 5V/2A charger (max) for charging.
Types of Warranty
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7 Days Replacement Warranty: Covers Dead on Arrival (DOA) products.
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Under Warranty (UW): Covers repairs and replacements as per Nroc’s policy.